Refund Policy

IBNFLY is a trading name of IBNFLY LIMITED. IBNFLY LIMITED is registered in England and Wales, company number 17521691. The registered office is 73 Bucklane, Wembley, NW9 0AH, United Kingdom. VAT registration is unverified. VAT registration and live merchant verification are pending. This private test is not public checkout. Support: hello@ibnfly.com. Website: https://ibnfly.com.

This policy explains how IBNFLY reviews a cancellation or refund request. It does not remove rights that UK consumer law gives you, including rights where the eSIM is faulty, not as described, or not supplied correctly.

If a paid order has not yet been sent to the eSIM supplier, a cancellation or refund request can normally be considered. We look at the order state we actually hold: whether payment is confirmed, and whether supplier provisioning has started.

Provisioning normally starts automatically soon after payment is confirmed. Please email us as soon as you can. We cannot promise that a message will reach us before that automatic step has already begun.

Once we have submitted the order to the supplier, or the eSIM has been issued, the order is not automatically refundable merely because you have changed your mind.

We still review the request. The review is based on:

• the payment and provisioning state we can actually see;
• whether provisioning failed;
• whether you were charged twice, or two orders were created for the same purchase;
• whether we were unable to deliver the eSIM you bought;
• whether the service was defective or did not match what was described;
• your statutory rights;
• any other circumstance where a refund is legally required or is a fair outcome.

Receiving a QR code or other installation details is not, by itself, proof that you used mobile data. Our stored order record can show that credentials were generated and whether the delivery email was sent. It cannot, by itself, show that you scanned a QR code, installed the eSIM on a phone, joined a mobile network, or consumed data.

Email hello@ibnfly.com. Please include:

• the order ID;
• the email address used to buy;
• the destination;
• a short description of the problem.

Do not send your card number, the QR code, the SM-DP+ address, or the activation code.

Checkout also asks you to confirm immediate digital supply before payment. That confirmation is explained in the Terms & Conditions.